Vision Help Desk Software & IT Service Desk founded by the JPK Software Solutions Pvt. Ltd. in 2007, is an all-in-one help desk platform for businesses of all sizes. This best help desk software built to improve customer support services with the best functionalities. From more effective and consistent customer assistance to process monitoring and improvement, one will find all the tools they need. Vision Help Desk Software appears an intuitive yet user-friendly interface and extensive tools that feed to all type of companies.
Vision Helpdesk Currently Offers Three Products:
Table of Contents
- 1 Vision Helpdesk Currently Offers Three Products:
- 2 Features Of Vision Help Desk Software & IT Service Desk
- 3 1. Proficient Ticket Management
- 4 2. Blabby Tool For Effective Management
- 5 3. Pinkverify Certified
- 6 4. Multi-Language Support
- 7 5. Effective Client Management
- 8 6. Real-Time Reporting
- 9 Pros And Cons Of Vision Help Desk
- 10 Vision Helpdesk Software & IT Service Desk Benefits
- 11 Vision Helpdesk Pricing
- 12 Saas Cloud License (US / UK / EU)
- 13 Download Recurring License
- 14 Download One Time License
- Help Desk Software (Multi-Channel Help Desk)
- Satellite Help Desk (Multi-Brand Help Desk)
- Service Desk (ITIL/ITSM Desk)
Features Of Vision Help Desk Software & IT Service Desk
1. Proficient Ticket Management
Vision Helpdesk can convert emails into tickets and manages every request your customer proposes in front of you which is the best thing I like about it. With this software, I ensure you that you will receive only the best outcomes for your business ventures.
Centralized system of Vision Helpdesk interpret emails, produces help tickets, classifies staff members and assigns the precise tickets to them. It also helps in distributing the ticket needs priority. List your tickets, add labels and tag them, Vision Helpdesk- your automate help desk makes you more comfortable to prioritize customer support without any fuzz or difficulties.
2. Blabby Tool For Effective Management
Vision Helpdesk offers Blabby chat system to keep your staff well informed with each other and their own set of fields. Your staff members can keep other staff members up to date with the workflow and can discuss among themselves the knowledge and cooperate with each other.
Blabby gives your staff agents a platform for their respective set of tickets, share presentations, crucial documents, flies, etc. you can merely determine enhanced workforce from your team by allowing the staff members to participate in a group or private chat room.
3. Pinkverify Certified
Vision Helpdesk is particularly excellent in Incident, Change and Problem Management that assured with the most excellent support solutions so that you can grant your clients.
Vision Helpdesk has been lucky enough to be provided with the PinkVERIFY 2011 certification, which makes the company certified with ITIL compatibility. Once the customers introduced with Vision Helpdesk, they will have to stay only the premium quality IT Service Management practices.
4. Multi-Language Support
When you handle your business online, most of your clients do not know your native tongue, and some of them do not understand English. It’s natural for all firms to expect customers from all over the world. Hence, your clients can’t communicate with your staff effectively. Thus, Vision Helpdesk assists you to handle multi-language customers and support clients globally with multi-language support.
5. Effective Client Management
With Vision Help Desk Software & IT Service Desk, you shall never lose a client as it offers excellent client supports management. With it, you can know your customers in-depth with all the details like your customer’s history, invoices, overview and summary of their access and much more. This feature comes in helpful especially when you want to manage the users, segregate them into their companies, and hence sort through their support tickets, everything at a central place. Vision Helpdesk can efficiently handle all your customers for you!
6. Real-Time Reporting
Vision Helpdesk’s real-time reporting lets you receive all of the perceptions about your company’s workflow and staff. You can keep in check with staff activities, performance reports, ticket timing responses, customer satisfaction reports and much more with this feature.
Pros And Cons Of Vision Help Desk
|Effective staff management||Consolidating Customer Service Efforts is Difficult|
|Safe and sound environment||Outdated Communication System|
|Ticket and time-based billing||Compliance Regulations Change Too Fast|
|Leaderboard reports without extra costs|
|A free trial is offered|
Vision Helpdesk Software & IT Service Desk Benefits
- Streamlined Workflow
- Simplified Multi-Channel Support
- Unified Customer Service Platform
- Better Staff Collaboration
- Improving Operations Made Easy
Vision Helpdesk Pricing
Saas Cloud License (US / UK / EU)
Download Recurring License
Download One Time License
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