Running a restaurant is a tough job regardless of the size of the operation and the number of patrons that you host everyday. In fact most owners are caught tweaking minor details in the front of the house as well as the back of the house and thus often lose out on the bigger picture! This is where Resturant Data comes into play.
With a proper visualization of Restaurant Data, it becomes easy for the owner to identify pain points in the system and this is critical for places that are looking to foray into newer business models like off-site dining. Even if you are just looking to expand the current premises or open up another branch of your eatery, Restaurant Data will play a pivotal role in helping you decide where you need to improve.
So without any further ado, let’s dive in and have a look at a few ways in which Restaurant Data can solve service bottlenecks and help take your eatery to the next level!
1. Expediting the Speed of Service
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One of the hallmarks of a great restaurant is where the customer never complains about long wait times. However when starting out in the restaurant business it is usual to go through some growing pains where the speed of service isn’t as fast as expected. Now while solving this problem without any external assistance is nigh on impossible as most of the chefs as well as serving staff are too busy doing their own bits to identify bottlenecks in the cooking and serving process. However, if you have a kitchen display system that tracks each order through every step from the time it is placed at the front of the house till the minute it is served to the customer, you would have a bird’s eye view of the entire process.
This can identify even small niggles in the system if any particular chef is uncomfortable using any particular equipment or if a certain dish always takes up too much time throwing a lot of other simultaneous orders into chaos. Once the problem has been identified, the solution is as easy as shuffling the staff around or changing a few things here and there- be it in the personnel department or in the menu itself!
2. Decreasing Wait Times using Capacity Management
If there is one thing that customers hate more than waiting for their food, it is waiting outside the restaurant in a que for a table. Now while it’s not always possible to arrange a table for all of your customers especially during rush hours, a prudent use of capacity management. A dedicated restaurant wait app can alleviate that problem by updating the capacity of the restaurant in real time and letting in coming patrons know how much time they’d be expected to wait before they can get a table. It can also provide geolocation services alerting the restaurant when someone who has a reservation is near the restaurant and thus the host staff can arrange the guests for optimum efficiency and reduce wait times.
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3. Striking a Balance Between On and Off-Premise Dining
While expanding into off-premise dining services with the help of upcoming food delivery services, one of the major roadblocks faced by restaurant owners is when it comes to striking a balance between the stream of customers that are inside the establishment vs fulfilling the orders as they come in online. Now while maintaining a high-speed efficient back of the house is key to balancing both the on and off-premise diners happy, it is imperative to have quality checks in place to make sure that the food being served off site doesn’t have a significant drop in taste or quantity from that being served inside the restaurant!
And with that we come to the end of this little piece! Of course we have barely touched the surface of Restaurant data with these 3 tricks and there are a lot more insights to be gained from it. But if you own a restaurant and you can keep these 3 simple tricks in ind, then your eatery is destined for greatness!